CGU/CGV

General Terms of Use and Sale

Last updated: July 9, 2026

CryviTis Platform — www.cryvitis.com.

These terms govern access to and use of the Platform. Please read them carefully.

These General Terms of Use and Sale (the "GTUS") constitute a legally binding contract between you (the "User", "you") and CryviTis FZE ("CryviTis", "we"), governing your access to and use of the CryviTis platform accessible via www.cryvitis.com and its applications (the "Platform").

By creating an account and ticking the box "I have read and accept the General Terms of Use and Sale", or by using our services, you acknowledge that you have read, understood and agreed to be bound by these GTUS in their entirety.

If you do not accept these terms, you must not create an account, access the Platform or use our services.

Article 1 – Publisher identification

The Platform is published and operated by CryviTis FZE:

Article 2 – Definitions

The following capitalised terms have the following meaning:

• Subscription / Plan: a paid access plan that may be offered to Clients or Professionals, granting additional features and benefits depending on the level chosen. Subscriptions are optional; CryviTis may launch, modify or suspend such offers at any time.

• Premium Badge: certification granted exclusively on merit to Professionals who have completed their KYC, successfully carried out at least 50 assignments and maintained activity for at least 30 days.

• Verified Badge: certification confirming that the Professional has successfully completed KYC/KYB verification.

• Virtual Office: a collaborative workspace provided via our partner Discord, allowing Professionals to hold meetings with their Clients.

• Client: any User registered to purchase Services offered by Professionals.

• Order: the purchase of a Service by a Client from a Professional via the Platform.

• Commission / Service Fee: CryviTis's remuneration, consisting of a variable commission (between 0% and 15% of the Professional's net rate) and a fixed processing fee (€8.99, AED 30 or CHF 6.45 excl. tax per transaction, depending on the Professional's place of establishment), charged to the Professional after each transaction.

• Account: the User's personal space, accessible via their credentials.

• Content: any item published by a User (texts, images, files, descriptions, reviews, messages).

• Enterprise Key Account Agreement: a specific commercial agreement between CryviTis and a medium or large company, providing individually negotiated terms (see Article 6.4.4).

• Special Agreement: an individually negotiated agreement which prevails over these GTUS in the event of conflict.

• Cryvo: the unit of the Platform's loyalty and rewards programme. This programme is not yet in service: it is currently replaced by the Referral Programme (Article 6.4.5) and will be governed by dedicated terms upon launch.

• Aggregated Data: anonymised, statistical data derived from use of the Platform, which does not allow identification of specific Users.

• KYC/KYB: identity (Know Your Customer) and business (Know Your Business) verification procedures required for Professionals.

• Dispute: a disagreement between a Client and a Professional regarding the performance of an Order.

• Displayed Price: the price of the Service shown to the Client, including the Professional's rate, CryviTis's Commission and payment processing fees.

• Platform: the website www.cryvitis.com, its subdomains and associated applications.

• Professional: any User offering Services to Clients, whether a self-employed individual or a legal entity.

• PSP: the third-party payment service provider used to process transactions (Stripe).

• Service: an intellectual service offered by a Professional in the economic, financial or advisory fields.

• Partner Services: services benefiting from preferential pricing to help new Professionals grow their client base.

• User: any individual or legal entity registered on the Platform, whether Client or Professional.

Article 3 – Purpose and scope

3.1. Purpose

These GTUS define the conditions under which CryviTis makes the Platform and associated services available to Users, as well as the rights and obligations of the parties.

3.2. Description of the Platform

CryviTis is a technology platform for connecting parties, enabling:

• Clients to search for, contact and engage Professionals

• Professionals to manage their clients, offer their services and products, manage their bookings and receive payments

Matching may be assisted by an algorithm ("Smart Matching") which suggests Professionals based on the needs expressed by the Client and the information declared by Professionals. These suggestions are purely indicative, carry no guarantee of outcome or relevance, and do not deprive the User of their free choice. The operation of this processing is described in the Privacy Policy ("Automated decisions and profiling" section).

3.3. Intermediary role

CryviTis acts solely as a technical and commercial intermediary. CryviTis is not:

• A party to the service contracts concluded between Clients and Professionals

• An employer of the Professionals

• A provider of the offered Services

• A guarantor of the quality, compliance or outcome of the services

• A provider of legal, tax, financial or investment advice

• A custodian or manager of Users' funds

3.4. Role in payments

CryviTis does not collect, hold or manage Users' funds. Payments are processed directly between the Client and the Professional via the PSP Stripe. CryviTis facilitates the setup of the payment process but does not intervene in the financial flow between the parties.

3.5. Territoriality

The Platform is officially available in: France, Belgium, Switzerland, United Arab Emirates. Use from other jurisdictions is not authorised. The User is solely responsible for the compliance of their use with the laws of their country of residence.

Article 4 – Acceptance of the GTUS

4.1. Acceptance procedure

Acceptance occurs upon Account creation through: (a) reading the GTUS accessible via a hyperlink; (b) ticking the mandatory box "I have read and accept the General Terms of Use and Sale and the Privacy Policy of CryviTis"; (c) submitting the registration form. This acceptance is time-stamped and archived, and constitutes proof of the contractual commitment.

4.2. Enhanced acceptance for Professionals

When creating a Professional Account, by ticking the dedicated box, the Professional undertakes to:

• Hold all qualifications, diplomas and authorisations required for their activity

• Carry out a lawful activity and comply with registration obligations

• Not be subject to any prohibition to practise or incompatible disciplinary proceedings

• Comply with tax and social security obligations

• Have accepted the obligations specific to Professionals, in particular the prohibition of circumvention

• Accept the Commission mechanism (Article 6.4)

Any false declaration constitutes a breach of the GTUS and may result in immediate termination of the Account as well as legal action.

4.3. Legal capacity

The User declares that they are at least 18 years old (or of legal age in their jurisdiction), have full capacity to enter into a contract and, if acting for a legal entity, are duly authorised to bind it.

4.4. Proof of acceptance

Electronic acceptance has the same evidential value as a handwritten signature, in accordance with Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services (UAE), Regulation (EU) No 910/2014 (eIDAS) and applicable national provisions. CryviTis keeps a time-stamped record for 10 years.

4.5. Amendments to the GTUS

CryviTis may amend the GTUS at any time. Changes are notified by email and/or a notice on the Platform, and take effect 30 days after notification. Continued use constitutes acceptance; otherwise, the User must stop using the Platform and close their Account before the effective date.

Article 5 – Registration and account

5.1. Account creation

Access to the services requires creating an Account. Registration is free. The User must provide accurate, complete and up-to-date information and keep it current.

5.2. Account types

Client Account: search for Professionals, view profiles, place Orders, communicate, leave reviews. Professional Account: create a profile, offer Services, manage Orders, communicate, receive payments via Stripe. Creating a Professional Account is subject to enhanced acceptance (4.2), KYC/KYB validation and configuration of a valid Stripe Connect account.

5.3. Account uniqueness

Each User may hold only one Account, unless prior written authorisation is granted. Creating multiple accounts is prohibited and constitutes grounds for immediate termination of all accounts concerned.

5.4. Account security

The User is solely responsible for the confidentiality of their credentials. They undertake to choose a strong, unique password, not to disclose it, and to immediately notify any unauthorised access to assistance@cryvitis.com. Any use of the Account is deemed to be carried out by its holder.

5.5. KYC/KYB verification

Professionals must complete verification before full Account activation:

• KYC: both sides of a valid ID document (national ID card or passport)

• KYB: registration number (SIREN for France, BCE for Belgium, RC for Switzerland, commercial license for the UAE), VAT number where applicable, proof of registration less than 3 months old

Documents are verified internally by CryviTis — automated approval followed by a systematic manual review — without any external provider, and stored securely. CryviTis may request additional documents, refuse a registration without stating reasons, or suspend an Account in the event of non-compliant documents.

5.6. KYC renewal

Verification must be renewed annually on the anniversary date, and in the event of a substantial change (legal form, director, etc.). Failure to renew may result in suspension.

5.7. Badges and certifications

Verified Badge: granted automatically after KYC validation; it attests only to identity verification, not a guarantee of competence. Premium Badge: granted exclusively on merit criteria (KYC/KYB validated, ≥ 50 successful Orders, ≥ 30 days of activity, satisfaction > 90%). The Premium Badge cannot be purchased; criteria may be modified.

Article 6 – Services and orders

6.1. Publishing Services

Professionals freely set the content, terms and prices of their Services, in compliance with the GTUS and applicable laws. Descriptions must be accurate, complete and not misleading, and include at minimum the nature of the service, deliverables, timeframes and price. CryviTis may remove any non-compliant Service without notice.

6.2. Order process

• The Client selects a Service

• The Client provides their billing information (identity, address, individual/business status, VAT number where applicable)

• The Client pays

• The Client submits a booking request

• The Order is confirmed

• The Professional performs the Service

• The Client validates delivery or opens a Dispute within the allotted time

6.3. Formation of the contract between Users

Confirmation of the Order forms a contract directly between the Client and the Professional. CryviTis is not a party to it. The terms are those set out in the Service description and the written exchanges between the parties, supplemented by the GTUS.

6.4. Pricing and Service Fees

6.4.1. Displayed Price. The prices set by Professionals constitute their net rate. The Displayed Price corresponds to the total amount paid by the Client, all taxes included; it is communicated to the Client before validation and no additional fee is charged to the Client by CryviTis. CryviTis service fees (variable Commission and fixed processing fees) are calculated on top of the net pre-tax rate and charged exclusively to the Professional: they do not concern the Client. The Displayed Price of a Service may therefore be higher than the rate the Professional charges outside the Platform. The Professional receives their full net rate, with no deduction of Stripe fees.

6.4.2. Structure of the Commission. (a) Variable commission: a percentage of the Professional's net pre-tax rate, between 0% and 15%. The standard rate is 12%. It may vary: reduced to 8% under Partner Services; reduced through the referral programme (Article 6.4.5); adjusted under an Enterprise Key Account Agreement (Article 6.4.4); or modified during promotions. (b) Fixed processing fee: charged per transaction according to the Professional's place of establishment — €8.99 excl. tax (France, Belgium), AED 30 excl. tax (United Arab Emirates) or CHF 6.45 excl. tax (Switzerland) — covering infrastructure and hosting, generation of billing documents, administrative processing, access to the booking system and Virtual Office, maintenance and security, and Dispute mediation. This fee is due for each transaction regardless of amount and is non-negotiable.

6.4.3. Invoicing of the Commission. CryviTis invoices its Commission to the Professional via a separate invoice. It is financially neutral for the Professional insofar as it is integrated into the Displayed Price. It is deducted automatically after payment confirmation (Annex A). In the event of non-payment within 48 hours, CryviTis may suspend the Account until settlement.

6.4.4. Enterprise Key Account Agreement. Reserved for Professional legal entities demonstrating significant annual revenue, high expected transaction volume, or several collaborators. Negotiable items: the variable commission rate (within the 0–15% range), invoicing terms and frequency, support levels, access to dedicated features. Non-negotiable: the fixed processing fee per transaction (€8.99, AED 30 or CHF 6.45 excl. tax depending on the place of establishment). Written request to assistance@cryvitis.com — subject "Company name [Enterprise Key Account Agreement]". CryviTis may accept or refuse at its discretion. In the event of conflict, the Enterprise Key Account Agreement prevails for the company concerned.

6.4.5. Referral and subscription reductions. (a) Invited member: the first assignment carried out via the Platform benefits from a 0% variable commission, up to a €20 discount (the fixed processing fee remains due). (b) Referrer: each "validated" invited member (KYC verified, then first assignment paid and completed without a Dispute) grants the referrer a 0.5% reduction of their variable commission, cumulative up to a maximum of 5% (i.e., 10 validated invitees), without the effective rate falling below 7%. A reduction point is active only if the invited member remains active (at least one paid assignment) over the last 12 months. (c) Cashback: from the 11th validated invited member onwards, each additional invitee credits the referrer's account with €20, usable in particular towards a future subscription. (d) Subscriptions: CryviTis will offer several subscription plans (up to three tiers) allowing the variable commission to be reduced, potentially to 0% — in which case only the fixed processing fee per transaction remains due. The features, benefits and prices of each plan are shown on the Platform at the time of subscription. Any unfavourable change to these benefits is notified with 30 days' notice.

6.5. Currencies and payment

Currencies. Prices may be displayed for information purposes in several currencies (EUR, USD, AED). The actual charge is made in the Professional's billing currency. Conversion is based on fixed rates set by CryviTis, which may differ from market rates; the amount actually charged and its currency are shown to the Client before payment is confirmed. CryviTis charges no currency conversion fees; fees may however be applied by the Client's bank or card issuer.

Payments are processed by Stripe via Stripe Connect. The Client pays the Displayed Price and funds are paid directly to the Professional. CryviTis does not collect, hold or manage funds, and stores no card data.

6.6. Invoicing of the Commission

After each validated Order, CryviTis issues a Commission invoice to the Professional, payable under the terms defined at registration and which may be deducted via Stripe. In the event of non-payment, the Account may be suspended.

6.7. Cancellations and refunds

• Before acceptance: full refund to the Client

• After acceptance, before performance: according to the Professional's cancellation policy

• After performance has begun: pro rata to the work carried out, by agreement or by recommendation in the event of a Dispute

The Commission and the fixed processing fees charged to the Professional remain due for any transaction where performance has begun and are non-refundable in the event of a Dispute between the parties, including where the Client is refunded in whole or in part.

6.8. Chargebacks

A chargeback is processed directly by Stripe on the relevant Professional's account. The Professional undertakes to cooperate with CryviTis and Stripe to contest abusive chargebacks. CryviTis may provide the evidence available on the Platform.

6.9. Booking, time zones and calendar synchronization

Appointments are made via the Platform's booking system. Slots are recorded in Coordinated Universal Time (UTC) and displayed to each User in their local time zone; the Professional configures their own time zone and remains responsible for its accuracy. Cancellations and rescheduling are governed by Article 6.7 and the Professional's cancellation policy.

The Professional may, on an optional basis, connect their external calendar (Google Calendar or Outlook) via a read-only iCal URL in order to automatically block out their unavailability. CryviTis only accesses availability information (busy/free) and writes nothing to the external calendar. This connection can be disabled at any time. The related data processing is described in the Privacy Policy.

6.10. Sessions and video conferencing tools

Sessions between Client and Professional may be held via third-party video conferencing tools: Discord (virtual offices), Google Meet or Microsoft Teams. The Platform facilitates the generation of session links; a private server option is reserved for Premium Badge holders.

• The use of these tools is subject to the terms and privacy policies of their publishers, which the User undertakes to comply with;

• The User is responsible for creating and securing their accounts with these services, as well as for their own equipment and connection;

• CryviTis does not operate these services, does not access the content of video conferences, and guarantees neither their availability, nor their functioning, nor their security;

• The unavailability of a third-party tool does not constitute a breach by CryviTis; where applicable, the parties shall agree on another tool or a rescheduling in accordance with Article 6.7.

Article 7 – User obligations

7.1. All Users

• Provide accurate, complete and up-to-date information

• Comply with the GTUS, the Privacy Policy and applicable laws

• Not use the Platform for unlawful, fraudulent or harmful purposes

• Respect intellectual property rights

• Not publish unlawful, defamatory, insulting, obscene, discriminatory or threatening Content

• Not harass, threaten or discriminate against other Users

• Not impersonate others or create fake profiles

• Not interfere with the operation of the Platform

• Not circumvent security measures

• Not use unauthorised bots or automated tools

• Not manipulate rating, review or ranking systems

• Communicate professionally and respectfully

7.2. Clients

• Clearly define their needs when Ordering

• Pay for the ordered Services

• Provide the information and documents required for performance

• Validate or contest deliverables within the deadlines

• Leave honest, objective reviews

• Not initiate abusive chargebacks

7.3. Professionals

• Describe their Services accurately and not misleadingly

• Perform Orders with diligence and professionalism

• Meet deadlines

• Respond to Clients within a reasonable time

• Immediately report any difficulty

• Provide deliverables meeting their sector's professional standards

• Keep their professional information up to date

• Respect the confidentiality of information obtained

• Pay the Commission on time

• Maintain an active Stripe Connect account

• Make legitimate refunds as soon as possible

7.4. Professional representations and warranties

The Professional continuously represents and warrants that they:

• Hold all required qualifications, diplomas, licenses and authorisations

• Are not subject to any prohibition to practise, removal, disciplinary proceedings or incompatible conviction

• Provide Services that comply with applicable laws

• Do not provide regulated advice without holding the required approvals

• Hold valid and sufficient professional liability insurance

• Are compliant with tax and social security obligations

• Are duly authorised to bind the entity they represent

At CryviTis's request, the Professional provides within 7 calendar days: copies of diplomas/approvals, a valid professional liability insurance certificate, and any document evidencing their qualifications. Failure to provide these results in Account suspension. Any false declaration may lead to immediate termination, withholding of pending amounts and legal action.

Article 8 – Prohibition of circumvention

8.1. Principle

Connecting parties via the Platform results from significant investment by CryviTis. In return, Users undertake to carry out all transactions arising from that connection exclusively via the Platform.

8.2. Prohibited actions

• Sharing, exchanging or requesting personal contact details (email, phone, address, social media, personal website), except sending a document necessary for the proper conduct of the collaboration

• Offering, requesting or accepting payment outside the Platform for a service for which the connection was made via CryviTis

• Using messaging to redirect to external channels in order to avoid the Commission

• Creating multiple accounts to circumvent restrictions or sanctions

• Codes, hidden language or steganography to transmit contact details covertly

• Inducing another User to breach these provisions

• Any manoeuvre aimed at avoiding payment of the Commission

8.3. Duration

This prohibition applies for twelve (12) months following the last transaction or last contact via the Platform between the Users concerned.

8.4. Detection means

CryviTis uses: automated message analysis, detection of suspicious patterns, recognition of concealed contact details, handling of reports, and cross-referencing. By accepting the GTUS, the User expressly consents to this monitoring within the Platform.

8.5. Sanctions

In the event of proven violation or attempt, without notice, CryviTis may: issue a warning, suspend the Account (1 to 30 days), terminate it, and charge a lump-sum indemnity equal to the greater of 25% of estimated revenue over 24 months between the Users concerned and €2,500 per infringement, as well as claim additional damages. These sanctions are cumulative.

8.6. Non-solicitation and non-poaching

For six (6) months following the last interaction, Users must not recruit, solicit or poach Users met via the Platform for a direct off-Platform relationship, whether directly or indirectly. Any violation exposes the User to immediate termination, a lump-sum indemnity of €5,000 per infringement and additional damages.

Article 9 – Intellectual property

9.1. CryviTis's rights

All elements of the Platform are the exclusive property of CryviTis FZE or are licensed: the "CryviTis" name, trademark and logo, graphic identity and interface, texts/images/videos, software/code/algorithms/databases, and architecture. Any reproduction, representation, modification, adaptation or exploitation, in whole or in part, is prohibited without prior written authorisation.

9.2. License over User Content

By publishing Content, the User grants CryviTis a worldwide, non-exclusive, transferable and sub-licensable, royalty-free license, for the duration the Content is on the Platform and 3 months after its removal. This license allows CryviTis to host, reproduce, display, adapt (technical constraints), promote the Platform and use the Content for statistical purposes. The User warrants that they hold all necessary rights.

9.3. Ownership of deliverables

Rights to the deliverables produced by Professionals are governed by the terms agreed between the parties. Failing that, the Client acquires a non-exclusive right of use for their own needs.

9.4. Aggregated Data

CryviTis is the exclusive owner of the Aggregated Data (usage statistics, trends, sector analyses, benchmarks). CryviTis may use it for commercial, research or marketing purposes, without compensation or notice, provided it does not allow Users to be identified.

9.5. Feedback and suggestions

Any feedback or suggestion submitted to CryviTis becomes its exclusive property. The User assigns all related rights without consideration and waives any moral rights to the extent permitted by law. CryviTis may use, modify, exploit or ignore them at its sole discretion.

Article 10 – Reviews and ratings

10.1. Rating system

After each completed Order, Users may leave a review and rating.

10.2. Applicable rules

Reviews must be honest, reflect the actual experience, relate solely to the Order concerned, and comply with rules of courtesy and legality. They must not be insulting, defamatory, discriminatory or unlawful, result from manipulation, contain third parties' personal information, or be unrelated to the Order.

10.3. Moderation

CryviTis may remove or hide any non-compliant review, without stating reasons. CryviTis does not modify the content of reviews.

10.4. No liability

Reviews reflect their authors' opinions; CryviTis is not responsible for their content.

Article 11 – Disputes between Users

11.1. Amicable settlement

In the event of a disagreement, the parties are invited to seek an amicable solution via messaging. CryviTis encourages direct dialogue as a first resort.

11.2. Opening a Dispute

Failing agreement, the Client may open a Dispute within fourteen (14) days following the planned or actual delivery date. After that period, the Order is deemed accepted.

11.3. Mediation procedure

• Step 1 — Direct negotiation (7 days): the parties attempt to reach agreement

• Step 2 — Review by CryviTis (14 days): failing agreement, CryviTis reviews the evidence and issues a recommendation

• Step 3 — Recommendation based on the available evidence

11.4. Required evidence

Detailed description of the problem, evidence (screenshots, files, correspondence), amount claimed and justification.

11.5. Nature of the mediation

The mediation service is provided as a facilitation. The recommendation is made in equity, is not enforceable, does not constitute a judicial decision and does not prejudge the parties' rights. As CryviTis does not hold the funds, any refund is the Professional's responsibility.

11.6. Failure to comply with the recommendation

In the event of refusal to cooperate or comply, CryviTis may: warn, suspend the Account, terminate it in the event of repeat or serious breach, and display the Professional's cooperation rate in the visible statistics of their profile.

11.7. External remedies

The parties retain the right to bring the matter before the competent courts and consumer mediation bodies (EU consumers).

11.8. Abuse

Opening clearly unfounded or bad-faith Disputes may result in dismissal of the Dispute, restrictions on access to the service, and suspension or termination of the Account.

Article 12 – Platform security and integrity

12.1. Security measures

CryviTis implements technical and organisational measures in line with industry standards.

12.2. No absolute guarantee

As no method of electronic transmission or storage is completely secure, CryviTis cannot guarantee absolute security.

12.3. Prohibitions

• Interfering with the Platform, servers or networks

• Testing or probing vulnerabilities without written authorisation

• Using unauthorised bots, spiders, scrapers or crawlers

• Circumventing or disabling security measures, rate limits or access controls

• Accessing unauthorised areas

• Manipulating rating, review, ranking or search systems

• Creating fake accounts or reviews, or impersonating others

• Introducing viruses, trojans, malware or malicious code

• Carrying out denial-of-service (DoS/DDoS) attacks

• Mass-extracting data (scraping)

Any violation may give rise to civil and criminal proceedings.

12.4. APIs and integrations

Access to APIs, where offered, is subject to specific conditions: no mass extraction, compliance with rate limits, no circumventing authentication, no creating competing applications. CryviTis may revoke access at any time in the event of a breach.

12.5. Reporting

Report any security vulnerability to assistance@cryvitis.com.

Article 13 – Suspension and termination

13.1. Termination by the User

The User may terminate their Account at any time via their settings or by request to assistance@cryvitis.com. Termination takes effect after processing pending Orders and settling Commissions due.

13.2. Suspension by CryviTis

CryviTis may suspend an Account, with or without notice, in the event of: proven or suspected GTUS breach, fraud, KYC/KYB non-compliance, expired documents, unlawful activity, harmful behaviour, a Dispute requiring investigation, a request from an authority, non-payment of Commissions, or repeated refusal to cooperate in Disputes. Suspension may be temporary or permanent.

13.3. Termination by CryviTis

Without notice: serious breach, proven fraud, unlawful activity, repeat offence after warning. With 30 days' notice: prolonged inactivity (36 months), cessation of the Platform's activity, refusal of amended GTUS.

13.4. Effects

Deactivation of access, inability to create a new Account without authorisation, archiving of data under the Privacy Policy. Commissions due remain payable.

13.5. Survival of clauses

The following survive: Article 7 (unperformed obligations), Article 8 (circumvention), Article 9 (intellectual property), Article 14 (liability and indemnification), Article 16 (confidentiality), Article 18 (governing law and disputes).

Article 14 – Liability

14.1. "As is" provision

THE PLATFORM AND ASSOCIATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

14.2. Warranty disclaimer

TO THE EXTENT PERMITTED BY LAW, CRYVITIS DISCLAIMS ALL WARRANTIES: merchantability or fitness for a particular purpose; freedom from errors, bugs or viruses; uninterrupted or secure availability; accuracy of results; the quality/competence/honesty of Professionals; the accuracy of published information; the outcome of the Services; the proper handling of payments processed by the PSP.

14.3. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, CRYVITIS IS NOT LIABLE FOR: indirect, incidental, special, consequential or punitive damages; loss of profits, revenue, savings, goodwill or opportunities; loss of data; loss of reputation; damages related to the use or inability to use the Platform; acts of Users or third parties; unauthorised access or loss of data; interruption or termination of the services; failures of the PSP Stripe. This applies regardless of the legal theory invoked.

14.4. Liability cap

CRYVITIS'S TOTAL AGGREGATE LIABILITY TO A USER IS CAPPED AT THE GREATER OF: (a) the total Commissions actually received by CryviTis from that User; (b) one thousand euros (€1,000).

14.5. Exceptions

The above limitations do not apply in the event of gross negligence or wilful misconduct by CryviTis, death or personal injury resulting from its negligence, or where the law mandatorily prohibits such a limitation. For EU consumers, mandatory consumer law rights remain.

14.6. Indemnification

The User undertakes to defend, indemnify and hold harmless CryviTis (and its officers, employees, agents, affiliates) from any claim, loss, damage, cost and expense (including attorneys' fees) arising from: any breach of the GTUS or of laws/third-party rights; any infringement of intellectual property or privacy; any Content published; any fraud or misconduct; any dispute with another User or third party; any misrepresentation of qualifications; any tax or social security claim; the use of the Professional's Services. This obligation survives termination.

Article 15 – Force majeure

15.1. Definition

A force majeure event is any event beyond CryviTis's reasonable control, unforeseeable or unavoidable, that makes the performance of its obligations impossible or excessively onerous.

15.2. Covered events

In particular: natural disasters; wars, terrorism, riots; epidemics, pandemics; acts of authorities; embargoes, sanctions; general strikes; fires, explosions; failures of telecom or energy networks; cyberattacks of exceptional scale; failure of essential providers.

15.3. Consequences

CryviTis's obligations are suspended for the duration of the event; CryviTis is not liable for resulting delays or failures. If the event lasts beyond 90 days, either party may terminate without compensation.

Article 16 – Confidentiality

16.1. Obligation

Users treat as strictly confidential all non-public information obtained via the Platform: other Users' commercial/financial/strategic information, Order data and pricing terms, messaging correspondence, and shared documents.

16.2. Exceptions

Does not apply to information that is publicly available through no fault, lawfully obtained from a third party, independently developed, or whose disclosure is required by law.

16.3. Duration

This obligation continues for five (5) years after the end of the contractual relationship.

Article 17 – Personal data

The processing of personal data is described in the Privacy Policy, available on the Platform and forming an integral part of these GTUS. By accepting the GTUS, the User acknowledges having read it.

Article 18 – Governing law and dispute resolution

18.1. Governing law

These GTUS are governed by the law of the United Arab Emirates, in particular the regulations of the Ajman Free Zone. For Users residing in the EU, this clause does not deprive the consumer of the protection of the mandatory provisions of their country of habitual residence (Rome I Regulation).

18.2. Prior amicable resolution

Before any action, the parties attempt an amicable resolution. The User sends a written complaint to assistance@cryvitis.com. CryviTis has thirty (30) days to respond.

18.3. Consumer mediation (EU)

EU consumers may use a consumer mediator free of charge. European online dispute resolution platform: ec.europa.eu/consumers/odr.

18.4. Competent jurisdiction

Professionals and businesses: the courts of Ajman (UAE) have exclusive jurisdiction. EU consumers: the courts of Ajman or those of their place of habitual residence, at the consumer's choice.

18.5. Class action waiver

TO THE EXTENT PERMITTED BY LAW, ANY DISPUTE WILL BE RESOLVED ON AN INDIVIDUAL BASIS; THE USER WAIVES THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

This waiver does not apply where prohibited by law, nor for EU consumers where national law prohibits it.

18.6. Limitation period

Any action must be brought within one (1) year of the triggering event, unless a longer mandatory period applies.

18.7. Language

The GTUS are drafted in French. In the event of translation and divergence, the French version prevails.

Article 19 – Modification and discontinuation of services

19.1. Modifications

CryviTis may, at any time and without notice (except legal obligation): modify, improve or remove features; change the structure or interface; change Commission rates (30 days' notice for unfavourable changes); temporarily suspend access for maintenance or security.

19.2. Discontinuation of services

In the event of permanent discontinuation, CryviTis undertakes to: inform Users with at least 30 days' notice; allow personal data to be downloaded; refund prepaid Subscriptions pro rata; pay Professionals the amounts due for validated Orders.

19.3. No liability

CryviTis is not liable for damages resulting from the modification, suspension or discontinuation of the services, to the extent permitted by law.

Article 20 – General provisions

20.1. Entire agreement

The GTUS, the Privacy Policy and any accepted special terms constitute the entire agreement and supersede any prior agreement on the same subject.

20.2. Special Agreements

CryviTis may enter into Special Agreements with certain companies (market leaders, key accounts, strategic partners), in writing and signed by authorised representatives. In the event of conflict, the Special Agreement prevails for the company concerned. Request: assistance@cryvitis.com — subject "Company name [Strategic Partnership]".

20.3. Severability

If a provision is held void, the others remain in force. The void provision is replaced by a valid one closest to the original intent.

20.4. No waiver

Failure to exercise a right does not constitute a waiver. Any waiver must be express and in writing.

20.5. Assignment

The User may not assign their rights without prior written consent. CryviTis may freely assign its rights to an affiliate or in the event of merger/acquisition/asset transfer; the User will be informed.

20.6. Notices

From CryviTis: email to the Account address or a notice in the interface. From the User: email to the addresses indicated or via the contact form.

20.7. Relationship between the parties

The GTUS create no partnership, joint venture, agency, mandate or employment relationship.

20.8. Headings

Headings are indicative and do not affect interpretation.

Article 21 – Digital Services Act (DSA) compliance

21.1. Status

Within the meaning of Regulation (EU) 2022/2065, CryviTis acts as a provider of intermediary services (hosting of content) and an online platform (connecting parties enabling the conclusion of distance contracts).

21.2. Single point of contact (Art. 11 DSA)

Email: assistance@cryvitis.com — Languages: French, English — Response time: 72 hours (business days).

21.3. EU legal representative (Art. 13 DSA)

CryviTis, whose head office is outside the EU, will appoint a legal representative in a Member State. Their details will be published upon appointment.

21.4. Reporting illegal content (Art. 16 DSA)

Anyone may report illegal content to assistance@cryvitis.com, providing: a substantiated explanation, location (URL, screenshots), the reporter's name and email, and a good-faith declaration. Handling: acknowledgment within 24h; reasoned decision within a reasonable time.

21.5. Internal complaint mechanism (Art. 20 DSA)

Users may contest decisions (content removal, suspension/termination, rejection of a report) at assistance@cryvitis.com — subject "DSA Appeal - [Reference number]", providing the decision number, the grounds and evidence. Reasoned response within 7 days.

21.6. Out-of-court settlement (Art. 21 DSA)

In the event of persistent disagreement after the internal appeal, the User may refer the matter to a certified out-of-court dispute settlement body.

21.7. Trusted flaggers (Art. 22 DSA)

Reports from trusted flaggers receive priority handling within 24 hours.

21.8. Transparency

CryviTis publishes the GTUS, the Privacy Policy and the reporting/appeal procedures. If applicable thresholds are met, an annual transparency report will be published (Art. 15 and 24 DSA).

Article 22 – Contact

CryviTis FZE — Ajman Free Zone, Building C — United Arab Emirates — License: 36268.

Annex A — Self-billing and Commission invoicing

A.1. Purpose. Sets out the conditions under which (a) CryviTis issues invoices in the name and on behalf of Professionals (self-billing) and (b) CryviTis invoices its Commission to Professionals.

A.2. Self-billing mandate. By creating a Professional Account, the Professional grants CryviTis an express and irrevocable mandate to draw up Order invoices in their name, waives issuing such invoices themselves, and undertakes not to issue duplicate invoices. This mandate applies for the entire registration period and ends upon Account closure.

A.3. Documents issued. For each validated Order: (a) the Service invoice in the Professional's name addressed to the Client; (b) a copy of that invoice for the Professional; (c) the Commission invoice issued by CryviTis to the Professional.

A.4. Invoice content. All mandatory particulars: identity and details of the parties; date and unique sequential number, linked to the unique engagement reference (“CRY-…” format, with suffixes for receipts, invoices, payments and disputes); description and detail; pre-tax and tax-inclusive amounts; VAT rate and amount where applicable; the mention "Self-billing" on the Service invoice.

A.5. Transmission. Electronically: to the Client (Service invoice at confirmation, by email and personal space); to the Professional (copy + Commission invoice, via personal space and email).

A.6. Professional's obligations. Provide accurate, up-to-date billing information; report any change within 7 days; check invoices and report any error within 30 days; keep invoices (minimum 10 years); not issue competing invoices.

A.7. Payment of the Commission. Payable under the terms defined at registration, deductible via Stripe. In the event of non-payment, the Account may be suspended.

A.8. Tax responsibility. The Professional remains solely responsible for the accuracy of their tax information, their VAT returns and payments, and their other obligations. CryviTis provides no tax advice.

Annex B — Dispute resolution policy

B.1. Definition. A Dispute is any disagreement between a Client and a Professional over the performance of an Order: conformity/quality of delivery, non-delivery, significant unjustified delay, breach of terms, contestation of the amount.

B.2. Opening period. Fourteen (14) calendar days from actual delivery or the planned date in the event of non-delivery. After that period, the Order is deemed accepted and payment definitively acquired by the Professional.

B.3. Procedure. Phase 1 — Direct negotiation (7 days): exchange of evidence, seeking agreement (full/partial refund, redelivery). Phase 2 — CryviTis intervention (14 days): review of evidence, request for information, proposed solution. Phase 3 — Closure: by agreement, accepted decision, or expiry without response from a party.

B.4. Required elements. Detailed description, documented evidence, amount claimed and justification, desired solution. Failure to provide sufficient elements may result in dismissal.

B.5. Recommendation. Made in equity based on the evidence. Options: validate delivery and release payment; full/partial refund; redelivery; split of the amount.

B.6. Scope. Non-binding recommendation, not a judicial decision. As CryviTis does not hold the funds, any recommended refund is carried out by the Professional. Repeated refusal to cooperate exposes the Professional to the sanctions in Article 11.6.

B.7. External remedies. Competent courts (Article 18) and consumer mediation bodies (EU consumers).

B.8. Abuse. Clearly unfounded Disputes, repeated for delaying purposes, in bad faith, or with false evidence: systematic dismissal, access restrictions, suspension/termination, damages.

Annex C — Acceptable use policy

C.1. Purpose. Defines prohibited content and behaviour, in addition to Article 7.

C.2. Illegal content.

Harm to persons

• Incitement to hatred, violence or discrimination

• Harassment, threats, intimidation

• Defamation, harm to honour or reputation

• Invasion of privacy or image rights

Unlawful content

• Child sexual abuse material or involving minors

• Glorification of or incitement to terrorism

• Incitement to crimes or offences

• Violation of narcotics laws

Intellectual property

• Counterfeiting trademarks, patents or copyright

• Using protected works without authorisation

Misleading content

• False information, impersonation, fake reviews, misleading advertising

C.3. Prohibited behaviour.

Fraud and dishonesty

• Scams, breach of trust

• Money laundering or financing of illegal activities

• Tax evasion or social security fraud

• Manipulation of the Platform's systems

Attacks on integrity

• Multiple accounts, circumventing security measures

• Unauthorised automated tools, mass extraction (scraping)

Spam and solicitations

• Mass unsolicited messages, unauthorised advertising, pyramid schemes

C.4. Regulated activities. Certain activities require approvals: regulated financial services (AMF, ACPR, equivalents); legal services (lawyers and authorised professionals); statutory audit and chartered accountancy (professionals registered with the relevant bodies). The Professional is solely responsible for verifying that they hold the necessary authorisations.

C.5. Sanctions. Any violation is subject to the sanctions in Article 13: content removal, warning, temporary suspension, permanent termination, reporting to authorities.

CryviTis FZE — Ajman Free Zone, Building C, United Arab Emirates — License: 36268Support: assistance@cryvitis.com — www.cryvitis.com